Returns are Straightforward at Smith & Edwards

If you're not satisfied with your order, here are the 3 easy steps to take. We want to make things right for you so that you're satisfied with your order!

Note: This is for online orders only. In-store purchases require the original receipt. Please call 801-731-1120 for more information.

Online Returns: 3 Easy Steps

  1. Submit a return request through our online returns portal. You will need your reference number, the shipping zip code, and the reason the product is coming back to us.
  2. Print off the return label and throw everything in a box. Please include the original invoice paperwork with your return to expedite the refund process.
  3. Slap the label on the box and send the package our way. It's that easy!

We'll refund your order and email you a receipt once your refund has been completed.

IMPORTANT: If your product was damaged in shipping, please send photos of the damage to before submitting your return request. Include your Order # in the subject line and ensure the product(s) are shown in the original packaging. We will let you know if a return is still required or if you can toss the item(s).

Returns are subject to the following conditions:

  • Contact us within 30 days to begin the returns process. We do not offer returns or exchanges beyond 30 days after the ship date.
  • Merchandise must be in the original, unused condition and in the original packaging. Opened or used items may be subject to a 20% restocking fee.
  • Clothing, Boots and Shoes must not have been worn and must have all original tags still attached. Washed items and items showing obvious signs of wear cannot be returned.
  • The buyer may be responsible for return shipping costs. The original shipping costs are non-refundable if the product was shipped and received correctly.
  • Gift card sales are final, and non-refundable. Gift cards are now redeemable in-store and at Smith and Edwards.
  • Returned packages with insufficient postage will not be accepted.
  • Online orders can be shipped back or returned in-store; in-store orders must be returned or exchanged in-store.

For Customer Service: Call 1-801-731-1120 Monday thru Saturday, between 9:00am - 6:00pm Mountain Time, or email

Contact Us

For questions about our products, or for help with your order:
Phone: 801-731-1120


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Gift Cards
Note: Gift cards are now good for in-store and online purchases.